Post: building 3/6, street Planernaya, Moscow, 125480, Russia. |
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One of the major guiding principles of "Raskat-telecom" operation consists of setting up a mutual project together with the customer to considerably increase the effectiveness of project implementation and to develop a flexible approach to solving questions of each customer with regard to his particular business. JSC "Raskat-telecom" cares first of all about its customers' desires. To fulfill this principle "Raskat" elaborates many different points around the "Omega" platform. Firstly, "Raskat" tries to simplify the usage of "Omega" system. One the one hand, interfaces of the programme governing the system are becoming less complicated and more user-friendly by means of issuing newer versions of the programme. On the other hand, "Raskat-telecom" provides its customers with an opportunity to train its specialists at a special course held by the highest-class professionals - technicians of "Raskat". Apart from this there are several hotlines where our specialists can reply to every question our consumers might face and e-mail addresses of the tech-support center. Secondly, "Raskat" has a special department that handles installation and setup works while putting the "Omega" system into operation. First of all this helps our customers economize resources. Then, communication between specialists from "Raskat" and specialists from our customers turns on the feedback mechanism, which makes self-fixation of a problem with "Omega" only by keeping in touch with our technical department more plausible. This is especially valuable for our customers that are situated far away from Moscow. In the end, "Raskat-telecom" is a flexible company that may respond to any change in the environment on the market. Due to this approach to customers' needs "Raskat-telecom" can offer not only a commutation system devoid of any content but an interactive exchange responding to your particular needs. |
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